Overcoming Objections

I Don't Like AT&T (or DirecTV)

  1. I hear ya. Things are a lot better after the merger with DirecTV. You're going to love us. How do you spell your first name? (continue with close)
  2. I understand. I've had my fair share of run-ins with companies, so I get it.  How do you spell your first name?
  3. Things are very different after the AT&T, DirecTV merger. You'll see. How do you spell your first name?

I'm good with what we have

  1. Response 1
  2. Response 2
  3. Response 3

We're good (yeah, that's all they say)

  1. Response 1
  2. Response 2
  3. Response 3

I get a discount with my bundle, and I don't want to mess that up

  1. Response 1
  2. Response 2
  3. Response 3

If I cancel my cable, my internet is going to go up. So, I won't actually save money.

  1. Response 1
  2. Response 2
  3. Response 3

I don't like changing from one company to another all the time

  1. Response 1
  2. Response 2
  3. Response 3

I don't want to learn a new system

  1. Response 1
  2. Response 2
  3. Response 3

We just use Netflix and Hulu

  1. Response 1
  2. Response 2
  3. Response 3

Satellites lose signal too often. I prefer the reliability of cable

  1. Response 1
  2. Response 2
  3. Response 3

I had satellite before, and the signal kept going out

  1. Response 1
  2. Response 2
  3. Response 3

I had DirecTV before, and my bill was always higher than it was supposed to be

  1. Response 1
  2. Response 2
  3. Response 3

I don't make decisions like this right away, on the spot

  1. Response 1
  2. Response 2
  3. Response 3

I tried to get DirecTV before, and they wanted a huge deposit

  1. Our qualification system is a little different than just calling in to DirecTV. Because our company does our own installations and brings DirecTV so many customers, our qualifications are usually more relaxed than calling in directly. Sometimes, I can even qualify people with just their name, phone number, and address. Let's just give it a shot real quick. You have nothing to lose at this point.
  2. Response 2
  3. Response 3

Okay, do you have a card?

  1. Response 1
  2. Response 2
  3. Response 3

I need to think about it

  1. I think that's
  2. Response 2
  3. Response 3

I need to talk to my husband/wife before I make a decision

  1. I hear ya there. If you're anything like me, I talk to my wife about almost everything. In fact, this is something you guys have probably already talked about. Am I right? Look, we both know DirecTV is the best product out there, and I'm offering it to you at the cheapest rate you've probably ever seen. Why don't you surprise your spouse with an upgrade at a rate lower than what you're currently paying for an inferior product?
  2. Response 2
  3. Response 3

But how much is the price after the first year?

  1. Response 1
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The second year price is too high

  1. Response 1
  2. Response 2
  3. Response 3

Person has an angry or disgusted look on their face

  1. Stop in the middle of a sentence and say, "You look really upset. Are you doing okay? If I've done something to offend you, I am so sorry. I'm just trying to save people some money while trying to support my family. I have no desire to upset or offend anyone."
  2. Response 2
  3. Response 3